Zoom’s paying customers will be able to pick their data centre region

Zoom Conferencing

Enterprise video communications firm Zoom will allow paying customers to pick and choose which data centre regions their account will use for its real-time meeting traffic.

From 18th April 2020, every paid Zoom customer can opt-in or out of a specific data centre region, which will determine the meeting servers and Zoom connectors that can be used to connect to Zoom meetings or webinars.

“You will not be able to change or opt-out of your default region, which will be locked. The default region is the region where a customer’s account is provisioned. For the majority of our customers, this is the United States,” said the company in a written blog.

“This feature gives our customers more control over their data and their interaction with our global network when using Zoom’s industry-leading video communication services.”

Zoom provides services out of its own Zoom-managed colocation centres, as well as a public cloud architecture.

Zoom Conference Room Connectors (CRCs) in disabled regions will not be allowed to connect to meetings or webinars.


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Currently, Zoom data centres are grouped into these regions: the United States, Canada, Europe, India, Australia, China, Latin America, and Japan/Hong Kong.  

Free users will be locked to data centres within their default region where their account is provisioned, which for the majority of its free users, is in the United States.

“For users based in China, if your account admin has not opted into the China data centre by April 25, your account will not be able to connect to our mainland China data centre for data transit,” the company added.

“As a reminder, meeting servers in China have always been geo-fenced with the goal of ensuring that meeting data of users outside of China, stays outside of China.

“On April 3, we removed all of our HTTPS tunnelling servers in China to prevent any inadvertent connection through China.”

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