ServiceNow invests in two new data centre facilities in Europe



ServiceNow is building two new data centre facilities in Newport, UK and Dublin, Ireland.

The digital workflow company will use these new investments to continue to support its customers’ digital transformation and help them navigate the post-Brexit landscape.

Additionally, the new data centres will establish two new pairings for the hosting of customer instances: a UK-sovereign pair between London and Newport, and an EU-sovereign pair between Amsterdam and Dublin.

“Our investment in new data centre facilities in Europe will provide infrastructure that supports customers in an ever-changing landscape and aligns closely with their organisations requirements,” said Chris Pope, vice president of innovation at ServiceNow.

“Some customers are more cautious in their adoption of cloud technologies owing to a fear of the unknown about Brexit agreements. By developing our new facilities, this will enable us to service those customers more in line with their requirements.”

The two new data centre pairings will form part of ServiceNow’s Advanced High Availability Architecture which will support the continued scalability of its cloud services.

The Amsterdam and Dublin data centre pair went live earlier in June, with the London and Newport pair expected to go live shortly.

“Brexit seems a forgotten event now COVID-19 has become the focus of attention globally, but in both scenarios, the need for resilient cloud-based geographic capacity is of paramount importance,” said Roy Illsley, chief analyst enterprise it & enterprise at Omdia.

“ServiceNow operates a twin pair approach to delivering its services to customers with the data centres in the same region. By opening two new data centres, one in Dublin as the twin for Amsterdam, and the other in Newport, the twin for London, any concerns around a post-Brexit world have been answered for ServiceNow customers.”

“Omdia believes that both Brexit and COVID-19 will increase demand for cloud-based services asorganisations look to become more agile, flexible, and adopt an opex approach to service delivery as they look to link IT expenditure more directly to business activity.”