Saturday, November 25, 2017

Salesforce bulks up Japan data centre fleet to bring Einstein to APAC

Artificial intelligence proves game changer in a region where customers are hungry for faster, smarter and more holistic IT environments.

Multinational software company Salesforce has cut the ribbon on its second Japanese data centre as regional business booms.

The facility, located in Kobe in the country’s Kansai region, has been designed to deliver the Intelligent Customer Success Platform including Sales Cloud, Service Cloud, App Cloud, Community Cloud, Analytics Cloud and others.

Salesforce said the solutions have all been made smarter by Einstein, the company’s comprehensive artificial intelligence for CRM.

The provider explains on its website that Salesforce Einstein is an integrated set of AI technologies that makes the Customer Success Platform smarter and brings AI to trailblazers everywhere.

The data centre will be put to use to service more customers in Japan and the broader Asia-Pacific region.

Salesforce is currently enjoying a good wave of business in the APAC region, growing at 30% in constant currency in Q4 of FY17.

The company said that with the addition of the company’s second Japanese data centre in Kobe, Salesforce is poised to deliver the Intelligent Customer Success Platform locally to more customers than ever before.

Some of its local customers include Canon Marketing Japan, Meiji Yasuda Life Insurance Company and Sompo Japan Nipponkoa Insurance.

Shinichi Koide, chairman, president and CEO, Salesforce Japan, said: “We are pleased to announce the opening of our second data centre in Japan. With this new data centre, along with the first local data centre opened in 2011 in Tokyo, Salesforce will be able to continue delivering exceptional reliability and performance to customers.

“The new data centre will support the unprecedented growth we’ve seen in the region and further accelerate the adoption of the Intelligent Customer Success Platform. This is one of our commitments to Japan.”