Major banking group turns to Microsoft cloud to help deliver transformation

Cloud growth

The use of Azure will support a range of staff and customer services to make sure the bank can compete with digital challenger banks.

Lloyds Banking Group (LBG) has announced a strategic partnership with Microsoft focused on accelerating the group’s digital transformation, underpinned by the Microsoft Azure cloud.

As part of Lloyds commitment to invest £3bn in technology, the new service will provide a modern digital workplace for all Lloyds Banking Group employees.

The new partnership includes the development of the Microsoft Managed Desktop (MMD), offering productivity tools within Office 365, security capabilities of Windows 10 and an advanced device solution to support “evergreen” currency management.

“This is supplemented by the group’s use of Microsoft Azure to increase business agility, scalability on demand and provide a more enhanced customer offering,” said Lloyds.

Lloyds has worked with Microsoft since 2017 to build, test and evaluate the scale, security and agility requirements of Microsoft Managed Desktop. The MMD roll out across the entire business makes it the world’s largest financial services firm to deploy the technology.

Jen Tippin, group people and productivity director at Lloyds Banking Group, said: “We are delighted to support this new agreement with Microsoft which will not only deliver great support for our colleagues ensuring that we continue to transform our ways of working, but also help improve operational resilience across the group.”

Cindy Rose, CEO of Microsoft UK, said: “Becoming a truly digital organisation requires both technical and cultural transformation, which is why we believe close collaboration with our customers to understand their unique challenges and determine the best possible solution is critical.”

She said: “Using the Microsoft cloud, employees can have the confidence that they have the best tools at hand to deliver an exceptional customer experience and we look forward to continuing our work to ensure Lloyds Banking Group maintains its position as a truly world-class digital bank.”