Thursday, November 23, 2017

IBM Brazil data centre outage prompts cloud scare

Power cut could be the source of Big Blue’s data centre downtime at its Latin America Global Command Centre.

One of IBM’s main data centres in Latin America was last week offline leaving some customers to experience as much as eight hours of service disruption.

According to local media, the data centre outage occurred in the morning of January 3 prompting IBM to send a letter to customers sitting at the Hortolândia facility, São Paulo.

The letter, signed by Roberta Hall, director for Client Management and Sérgio da Motta, director of IS Delivery, said the downtime was possibly cause by an energy power supply cut to the São Paulo facility .

Data Economy has contacted IBM in Latin America, but at the time of publishing IBM has failed to answer Data Economy’s calls.

According to online news service Baguete, the outage has affected a number of customers of different sizes  whose applications are hosted on IBM’s private cloud.

One of the clients, which has remained anonymous, has reportedly experienced a disruption of eight hours regarding the services provided by the American provider.

IBM has three data centres in the region, two in Brazil (Hortolândia and Jundiaí, both in São Paulo) and one in Mexico (Queretaro).

Hortolândia is home to IBM’s Global Command Centre in Latin American since 2005.

IBM’s entered the Brazilian data centre market in 2014 with the construction of the Hortolândia data centre followed by the opening of the Jundiaí facility in September 2015 to compete with rivals like Amazon who have established themselves in the market before IBM.

The Brazilian market, and the Latin American region is, a whole, attracting more investment into the data centre and cloud spaces than ever before.

For example, British managed services provider Claranet has announced it has entered an agreement to acquire Brazilian cloud services provider CredibiliT Tecnologia.

In its turn, Equinix closed 2016 with a $3.6bn in which the company acquired 26 data centres from telco Verizon, including one in São Paulo and one in Rio de Janeiro.

Speaking to Data Economy in the wake of the transaction, Keith D. Taylor, global CFO at Equinix, said: “It is important to recognise that Brazil is the largest GDP country in South America. Having an extension of our platform to Brazil makes infinite sense given the size of the market.

“We as a company, despite the turmoil that exists in Brazil, have a propensity to invest in markets where we think there is a great opportunity, great future, and we have a very long term view.”

According to Frost & Sullivan, the cloud computing market in Brazil is expected to grow $ 1.11bn in 2017, from $474.8m in 2014.