Accenture implements Oracle Service Cloud to consolidate IT systems for Hawaiian Telcom

Accenture has completed the first phase of a transformational IT consolidation project for Hawaiian Telcom, using Oracle Service Cloud to support the technology company’s continued growth. In a three-month period, Accenture integrated five critical systems to deliver the company a configured view of each customer account anytime, anywhere.

By deploying Oracle cloud technologies to consolidate information from five different Hawaiian Telcom systems, consisting of customer details, order and cases, billing and facilities systems, Accenture could deliver a number of key benefits including improved customer support capabilities and interaction as well as enhanced infrastructure productivity.

“We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians,” said Kevin Paul, senior vice president technology for Hawaiian Telcom. “Accenture’s extensive experience in Oracle Service Cloud and broad telecommunications industry knowledge led us to select them as our consultant to help us as we focus on continuously enhancing our customer experience.”